Thrive & Inspire: At Orion, O’Brien and Patel's Focus Is ‘Families We Transport Every Day’
Mar. 6, 2023
DESCRIBE YOUR HIGHLIGHT of 2022. A continuation of our values, our leadership within the industry and the commitment to quality that our customers have come to expect. We remain on a growth trajectory within Houston and are happy to continue to expand our customer base by providing quality care.
How did you lead through Covid and adapt for success? As an EMS company, any public health emergency places us squarely in the spotlight. While this may seem daunting, being ready and able to handle any medical needs for our community is a pillar of ORION. Our friends and neighbors were hurting, and we made a commitment to be there for them, just as we have for the last 15 years. During these last two years, ORION’s leadership team ensured that our medical personnel were fully trained on the latest guidelines in patient care, and we frequently consulted with the leading medical and government authorities. The core mission of ORION did not change: to provide professional, compassionate medical care to every patient.
How did your career journey lead you to EMS? Throughout my life, I have challenged the status quo of various industries. To me, the most insidious thought for any organization is, “That’s the way we’ve always done it.” In my career, I’ve consistently rejected the concept that an organization has reached its ceiling of potential impact. Having owned several businesses, my primary strategy has been to identify new efficient and customer-friendly ways to function. My decision to enter EMS was no different; I saw an industry that was too crowded (from a competition standpoint) and barely acknowledging the needs of the people it was supposed to be serving. I founded ORION to be the premier EMS company in Houston by returning the focus of our work to where it should always be — the families that we transport every day.
What’s “the end game” for ORION? The “end” is also our “beginning”: our staff and our patients. Every decision I make with our leadership team is focused on providing the best medical care possible in every transport. We are providing the Houston region with safe, reliable care for their loved ones while showing the public, and the EMS industry, what an ambulance service should be.
Describe ORION’s “win-win strategy” in the community. Our strategy centers on people — our staff, our hospital clients, and our patients. The EMS industry is so unique because, by definition, people come to us at difficult moments. ORION has a reputation for not only the quality of care we provide, but in the kindness and empathy shown by each employee. We would not have existed in this industry for as long as we have without being a bright light for the people of Houston when they need us.
What are your favorite aspects of your team? Without question, my favorite aspect is that ORION’s leadership team is entirely “homegrown.” Beginning with Vice President Sumi Patel, every senior leader started their career with ORION at a different level and has earned promotion to their current role. Those shared experiences create exceptionally strong bonds between us, and it ensures that we come to work focused on the same goals each day. Sumi has been standing with me since the beginning of ORION 15 years ago, and her commitment to excellence is, truly, unparalleled.
What makes you excited for 2023? The year 2023 is shaping up to have the same dynamic aspects that impact all EMS companies across the industry. We are excited that our stability in the marketplace, the leadership that guides our company and our continued quality of service will carry us through any challenges that may arise.
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Leadership in Action: ‘Setting Clear Goals’ Among Secrets of Success for Attorney Jess Bailey
Al Torres
Oct. 3, 2024
How did you get to where you are today? A few key principles integrated into my life: setting clear goals, maintaining a growth mindset, building strong habits, and surrounding myself with the right people. Goals provided direction, while a growth mindset helped me turn challenges into opportunities for learning. Consistent habits, like disciplined work and effective communication, kept me moving forward. Being surrounded by motivated, supportive individuals has elevated my standards and kept me accountable. They’ve provided advice, encouragement, and sometimes that extra push I needed to stay on track. With these elements, I’ve been able to create a framework that helps me succeed and ensures I continue to grow and evolve.
What lessons have you learned that might enlighten and inspire others? I’ve learned to honor the struggle and see challenges not as obstacles meant to stop me but as opportunities to grow stronger and wiser. Every setback, every difficulty, carries a lesson that can propel you forward if you choose to learn from it. Clarity about goals, who you are and where you want to go acts as a compass during times of chaos and confusion, helping to steer life back on course. Surrounding myself with people who uplift and inspire has dramatically enhanced my resilience and ability to bounce back from life’s challenges. The commitment to lifelong learning has also been a game-changer for me. Being a perpetual student of life keeps me humble and open to new possibilities. It builds confidence because I know I can adapt and handle whatever comes my way.
What’s new in your life or work that you’re excited about? I’m thrilled to be launching a new 12-episode podcast series with LaGina Harris, the founder of LaRae Infinity LLC, where we’ll dive into the challenges and resilience of entrepreneurship. In addition, I’m working with a publisher on a book set to be released in 2025!
What gives you the leadership edge? What truly gives me the leadership edge is a deep commitment to personal growth, a focus on service, and a profound empathy for my clients and team. Leadership, at its core, is about constantly adapting and growing. It’s about stepping into challenges and using them as opportunities to gain confidence and develop skills. This mindset of embracing growth and being open to learning has been pivotal. Understanding the core concerns of those I work with is crucial, as it allows me to tailor the support and guidance to their specific needs and situations. It’s about meeting them where they are, recognizing the effort they’ve put in, and understanding the context of their challenges. Creating with them, not just for them, which is a cornerstone of effective leadership. These elements, combined with a consistent practice of self-reflection and a commitment to embodying the values I preach, provide the leadership edge.
“Leadership is about being a role model, not just in success but in resilience, integrity, and compassion.”
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TO QUOTE THE wee one in Poltergeist: “They’re baaaaack!” Houston’s beloved gothic and girl-powered pop-up The Cursed Cauldron returns Friday, Oct. 4 to Aero Cocktail Co. in River Oaks. The new Aero Cocktail Co. will host the pop-up Tuesdays through Saturdays, from 4pm-12am, and Sundays 2pm-10pm. To help contribute to the spooky (and fun) vibe, visitors are invited to “don their magical attire;” kohl eyeliner and black nail polish are strongly recommended.
Co-founded in 2023 by long-time hospitality pros Alexis Mijares and Angelique Cook Cavazos, this spooky, seasonal immersive pop-up has everything a glamourous ghoul could want: crazy, creative cocktails (more on those in a minute), tarot card readings by The Aunty Alchemist, and spellbinding burlesque performances by the bodacious Belle be Damned & Jadore Productions. “We are going even bigger this year with creative design and spirited activities,” says Mijares. “This year has completely different visuals for a new experience for those who have visited us before.”
Cook, who serves The Cursed Cauldron as its artistic director, has led the transformation of Aero Cocktail Co. into a witchy woman’s abode, complete with curated artwork, a 3D fireplace (we’re not sure what that is…), and plenty of Instagram-worthy nooks and crannies. “I love incorporating tiny details into the installation,” says Cook. “We’ve spent a lot of time crafting this multi-layered experience, and I’m excited for our guests to find new mystical details to explore.”
Meanwhile, Mijares has concocted a menu of creative libations for guests to consume. Along with such classics as the Hexpresso Martini and Sex Magic On The Beach, the new cocktails include Oshun’s Offering, a combination of rum, pumpkin, brown butter, almond, orange liqueur, and lime; Coven’s Calling, an alchemic blend of gin, dry sherry, elderflower, sage, black pepper, lemon, and Fever-Tree Indian Tonic Water; and Freyja’s Cup, a fertile mix of vodka, strawberry, rose, honey, lemon, and Fever-Tree Blood Orange Ginger Beer. Spirit-free options will also be on tap, and to keep your stomach full, Aero Cocktail Co.’s kitchen offers Hocus Pocus Popcorn, Paranormal Pizza, and Char-Boo-terie Boards.
“The design transformation, the drinks, it’s all very first-class,” says Nick Galvan, owner of Aero Cocktail Co. “We can’t wait for everyone to come check it out!” (Cue: Thunder, a black cat screeching, and maniacal laughter.)
Alexis Mijares and Angie Cavazos
Oshun's Offering cocktail
Sex Magic on the Beach cocktail
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