Leadership in Action: John Kuykendall Traded Newcaster Dream for Success in Luxury Retail
Oct. 8, 2024
John Kuykendall, Showroom Manager, Sub-Zero, Wolf and Cove
How did you get to where you are today? Growing up I had envisioned myself as a news anchor, living in NY and enthusiastically saying into the camera “Good Morning America!”. To this day, I am still a news/political junkie. My mother owned fur salons so specialty retail, luxury retail was in my blood through the family business. Eventually, mom shuttered the stores and I was recruited to a large specialty retailer. Over the next 30 years, I was in commissioned sales on the sales floor, became a department manager, worked my way up to buyer and store manager. Although I never became a newscaster, I did live in NYC for a few years. But Texas is home and with aging grandparents, I felt the pull to come back to my roots. A headhunter approached me. I never envisioned myself in the high-end appliance market, but there are so many similarities. Clients want a memorable experience; whether shopping for diamonds and fur or remodeling their kitchen.
What lessons have you learned that might enlighten and inspire others? The best advice I ever received was “Hire happy people”. There is a wealth of knowledge to be absorbed in any specialty field. Most companies have various trainings and on boarding practices to ensure all that knowledge gets shared. But even the best trainers cannot impart the fundamentals of being happy, in your workplace or personal life.
I believe happiness comes from within and is an active practice. I became a widower in my 40’s and at the time, my son was still in high school. Navigating the devastating effects of cancer from diagnosis to hospice takes a toll. But self-pity, doubt, and negativity could not creep into our lives. There had been so much hardship, it was my responsibility to ensure he saw optimism, and enthusiasm for the life we have now. I could not dwell on the loss but chose to move forward with gratitude. I now try to carry that attitude in everything I do.
The pandemic was a prime example of why hiring happy people matters. With everyone spending significantly more time in their homes, we saw a huge surge of kitchen remodels and demand, while keeping our USA manufacturing moving forward became a challenge. The work and dedication from everyone in this organization, down to my very own team, are what got us through, and we are now stronger than ever. That hard, dedicated work had its origins in happy people coming together, and I am so proud of the efforts made by everyone to keep us moving forward.
What’s new or upcoming for Sub-Zero, Wolf, and Cove? In recent years, our engineering teams have put significant innovation into the aesthetics of our appliances. From a complete revamp on the features of Sub-Zero Classic Series Refrigeration last year, to the introduction of Wolf’s Accent Door Collection this year, featuring white and black ranges to accompany an assortment of knob and bezel options that help personalize your cooking appliances to your design style. Both lines look incredible, and we are thrilled to see where this will lead us in the future. We have all of these new appliances on display, so we welcome folks to make an appointment and see them in person.
What do you like most about what you do? I strongly value working for a company whose values align with their product. Sub-Zero, Wolf, and Cove appliances are built to last 20+ years of daily use and the performance is incredible. Whether a customer is looking for our iconic red knobs, or the equipment to make their culinary dreams a reality, we help find the best configurations for their space and are confident in the appliances we put in their home.
What drives you? My mom instilled a great work ethic in my siblings and me. Working alongside my team to surpass expectations keeps me motivated. The Sub-Zero, Wolf, and Cove showroom has a hard-earned reputation in the market for elevated experiences from client demonstration dinners to happy hour for our dealer partners, and events for the designer community.
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Photographer Jhane Hoang with two covers she photographed
ONE OF Houston CityBook’s most beloved photographers was recently diagnosed with stage four cervical cancer. Jhane Hoang has been behind the camera for some of the magazine’s most ambitious shoots — including an overnight shoot at the then-new Weiss Energy Hall at the Houston Museum of Natural Science, and a cold rainy shoot at the Houston Zoo where the crew used a concessions stand as a staging area for hair and makeup.
Hoang’s first shoot for CityBook was in August 2017 — another overnight session, this one in a Downtown office building. The shoot was titled “The All-Nighters,” and featured a tryst between a male and female model “working late” at the office. She’s since been an integral part of, and an enthusiastic player in, CityBook’s most important annual issues: Leaders & Legends, Cool 100 and the Sexy Issue.
Hoang moved from New York City to Houston in 2017 to be closer to her parents; she helps father manage his dialysis and medical needs. She has become a treasured friend to many, and is an esteemed member of Houston’s arts community. As a freelance photographer, Hoang can no longer work, and though she receives some state medical assistance, it only covers a portion of her expenses. Please see a retrospective of her work below, and if you’d like to donate, the link to her Gofundme is here.
Jhane photographed model Krystie Wilson at an overnight shoot at HMNS’ then new Weiss Energy Hall
Musician Madeline Edwards by Jhane for Houston CityBook
Model Joao Diniz by Jhane for Houston CityBook
Model Isabel Li by Jhane for Houston CityBook
Musician Youth Soul Love by Jhane for Houston CityBook
Artist Tony Paraná by Jhane for Houston CityBook
Models Marion Sealy and Luke Keogh by Jhane for Houston CityBook
Author Mimi Swartz by Jhane for Houston CityBook
Author Bryan Washington by Jhane for Houston CityBook
Chef Alexandra Peña by Jhane for Houston CityBook
Skateboarding sensation Jordan Santana by Jhane for Houston CityBook
Home Run Dugout's Colby Smith by Jhane for Houston CityBook
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Ahead of Historic Snowfall, Winter Ball Soars to New Heights for Crohn's & Colitis Foundation
Jacob Power
Jan. 27, 2025
Betty Hrncir, Sidney Faust, Julie Baker Finck
ACTUAL WINTER WEATHER was in the forecast the night of the Winter Ball, benefiting the Crohn’s and Colitis Foundation and honoring the Women of Distinction, a festive and fitting detail that sparked a flurry of conversation at the Omni Hotel.
With a theme of "Up, Up, and Away," the gala was an uplifting display of hope and determination, and featured a vibrant palette of blues, coral, and gold brought to life by Blooming Gallery. Upon arrival, guests passed through a "hallway of honor," a display of photos of previous honorees and the event over the past four decades.
Mistress of Ceremonies Leisa Holland-Nelson Bowman conducted a charming program, and galagoers enjoyed a polished runway show coordinated by Todd Ramos. The honorees included Bincy Abraham, Alice Mao Brams, Sharon Albert Brier, Julie Baker Finck, Stephanie von Stein Schusterman, Jacquie Baly, plus Honored Hero Bayle Goldman and Healthcare Partner Honoree Keith Fiman.
Chairs Elizabeth DeLuca and Lauren Gow were thrilled with the turnout of 270 and the evening's total till, which topped $575K. Funds will fuel research, education, and patient support programs, propelling the Foundation’s mission forward.
2025 Women of Distinction
Stephanie von Stein Schusterman and Dr. Mark Schusterman
Anthony DeLuca, Katherine and Jeff Smith
Nora Jarrard, Maria Bassa, Whitney Kuhn Lawson, Beth Muecke
Beth Wolff, Jane Page-Crump, Cheryl Byington
Mitch Feinberg, Brian Atlas, Mike Brier, Scott Frisbie, Scott Drysdale
Chairs Elizabeth DeLuca and Lauren Gow
Daniel Irion, Jerre Williams, Kirk Kveton
Michele Hosko, Scott Drysdale
Sippi Khurana, Jacquie Baly, Terri Wang
Leila Perrin, Leisa Holland-Nelson Bowman, Zane Carruth
2025 Women of Distinction
Stephanie von Stein Schusterman and Dr. Mark Schusterman
Anthony DeLuca, Katherine and Jeff Smith
Nora Jarrard, Maria Bassa, Whitney Kuhn Lawson, Beth Muecke
Beth Wolff, Jane Page-Crump, Cheryl Byington
Mitch Feinberg, Brian Atlas, Mike Brier, Scott Frisbie, Scott Drysdale
Chairs Elizabeth DeLuca and Lauren Gow
Daniel Irion, Jerre Williams, Kirk Kveton
Michele Hosko, Scott Drysdale
Sippi Khurana, Jacquie Baly, Terri Wang
Leila Perrin, Leisa Holland-Nelson Bowman, Zane Carruth
From Your Site Articles
- Inside the 2020 Winter Ball! ›
- ‘Women of Distinction’ Honored at Downtown’s Glittering Winter Ball ›
- Inside the Wonderful Winter Ball! ›
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