Leadership in Action: John Kuykendall Traded Newcaster Dream for Success in Luxury Retail
Oct. 8, 2024
How did you get to where you are today? Growing up I had envisioned myself as a news anchor, living in NY and enthusiastically saying into the camera “Good Morning America!”. To this day, I am still a news/political junkie. My mother owned fur salons so specialty retail, luxury retail was in my blood through the family business. Eventually, mom shuttered the stores and I was recruited to a large specialty retailer. Over the next 30 years, I was in commissioned sales on the sales floor, became a department manager, worked my way up to buyer and store manager. Although I never became a newscaster, I did live in NYC for a few years. But Texas is home and with aging grandparents, I felt the pull to come back to my roots. A headhunter approached me. I never envisioned myself in the high-end appliance market, but there are so many similarities. Clients want a memorable experience; whether shopping for diamonds and fur or remodeling their kitchen.
What lessons have you learned that might enlighten and inspire others? The best advice I ever received was “Hire happy people”. There is a wealth of knowledge to be absorbed in any specialty field. Most companies have various trainings and on boarding practices to ensure all that knowledge gets shared. But even the best trainers cannot impart the fundamentals of being happy, in your workplace or personal life.
I believe happiness comes from within and is an active practice. I became a widower in my 40’s and at the time, my son was still in high school. Navigating the devastating effects of cancer from diagnosis to hospice takes a toll. But self-pity, doubt, and negativity could not creep into our lives. There had been so much hardship, it was my responsibility to ensure he saw optimism, and enthusiasm for the life we have now. I could not dwell on the loss but chose to move forward with gratitude. I now try to carry that attitude in everything I do.
The pandemic was a prime example of why hiring happy people matters. With everyone spending significantly more time in their homes, we saw a huge surge of kitchen remodels and demand, while keeping our USA manufacturing moving forward became a challenge. The work and dedication from everyone in this organization, down to my very own team, are what got us through, and we are now stronger than ever. That hard, dedicated work had its origins in happy people coming together, and I am so proud of the efforts made by everyone to keep us moving forward.
What’s new or upcoming for Sub-Zero, Wolf, and Cove? In recent years, our engineering teams have put significant innovation into the aesthetics of our appliances. From a complete revamp on the features of Sub-Zero Classic Series Refrigeration last year, to the introduction of Wolf’s Accent Door Collection this year, featuring white and black ranges to accompany an assortment of knob and bezel options that help personalize your cooking appliances to your design style. Both lines look incredible, and we are thrilled to see where this will lead us in the future. We have all of these new appliances on display, so we welcome folks to make an appointment and see them in person.
What do you like most about what you do? I strongly value working for a company whose values align with their product. Sub-Zero, Wolf, and Cove appliances are built to last 20+ years of daily use and the performance is incredible. Whether a customer is looking for our iconic red knobs, or the equipment to make their culinary dreams a reality, we help find the best configurations for their space and are confident in the appliances we put in their home.
What drives you? My mom instilled a great work ethic in my siblings and me. Working alongside my team to surpass expectations keeps me motivated. The Sub-Zero, Wolf, and Cove showroom has a hard-earned reputation in the market for elevated experiences from client demonstration dinners to happy hour for our dealer partners, and events for the designer community.
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HOUSTON NONPROFIT Dec My Room threw a country-music-filled bash at House of Blues, where supporters two-stepped the night away and raised record-breaking proceeds, which will be used to decorate and customize hospital rooms of pediatric and young-adult patients all over the country. To date, the organization has improved the attitudes and healing process of 18,000 patients in nearly 200 hospitals.
Chaired by Laurel Bashaw and Dodi Willingham, the "Kick Up Your Boots for Kids" night included music courtesy of icons Wade Bowen and Randy Rogers. Founders Kendall Plank and Susan Plank were thrilled with the turnout and the till of $350,000, and expressed gratitude to those who donated to the cause.
Federal Grill’s Matt Brice donated a wine and whiskey dinner, which was so popular that it sold twice! The Plank family threw in a private three-day hunt at their Sycamore Springs Ranch in Kerrville, too.
Susan Plank and Kendall Plank
Barbara Marco, Dodi Willingham, Peggie Pentecost, Laurel Bashaw
Aimee and Wynne Snoots
Tracy and Laurie Krohn
Al and Stacey Lindseth
Steven and Grace Ward
Bobby Hillin, Michael Roa, Doug Koskie
Shelby Skeete, John Ganucheau
Brett and Denice Mears
Rachel and Tom Regan
Carley and Mike Stasney
Marie and Joe Flanigan
Emily and Joe Barry
Justin Loomis, Landon Ehlinger, Tye Justice, Mike Stasney, Jake Moore
Jen and Matt Brice
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THE STANDARD BEARER FOR LUXURY
We built The Village communities to exemplify sophisticated retirement living in Houston, surrounded by the heritage neighborhood of River Oaks, Tanglewood and Southampton. Each offers impeccable designer finishes and Aspenwood service detail with dining and resortstyle amenities making them premier locations for discerning Houstonians and their families. Impressive, spacious residential floor plans, generous natural light, and expansive terraces allow a new level of indoor-outdoor living. Beautiful spaces are designed for entertaining, fitness, and relaxation with a dedicated team to provide a secure lock and leave lifestyle for our members.
LOCATION, LOCATION, LOCATION
We feel that our locations are ideally positioned so that residents can take advantage of familiar retail and restaurants, healthcare providers, private clubs, cultural activities, places of worship and the many walking trails, parks and green spaces that make our city so vibrant. Footsteps from the newly renovated River Oaks Theatre, elevated dining at Autry Park and minutes from downtown and the Theatre District and the 160-acre Buffalo Bayou Park at The Village of River Oaks. Nestled in gracious, shaded tree-lined residential neighborhoods close to Uptown and Memorial Park and popular shopping and dining at The Village of Tanglewood. To sweeping views across the treetops towards Rice University to the Museum District and the Medical Center at The Village of Southampton.
WELLNESS & CARE
All of our communities provide access to outdoor activities and connectivity to the area. So vital for wellness. We also offer a wide variety of group exercise and fitness activities daily from Tai Chi, Aerobics and Water Aquatics. Activities are plentiful – and you can take in as many or few as you wish. Including speaker events, book club, card games, Mahjong and lively happy hours. The Village communities have partnered with a premier home health company to provide physical therapy, occupational therapy, and palliative care, onsite in the building. Members whether Independent Living, Assisted Living or Memory Care are welcome to use their services for as little or as much as they may require. The Village of River Oaks is also unique in providing Optimized Care, our focused, extra needs Assisted Living which enables our members to recover onsite or receive care that might otherwise require a hospital-like setting. Our Memory Care program, SOAR® by Aspenwood, was developed in consultation with industry experts and neuroscientists at Rice University to ensure our residents live purposefully while still retaining activities of comfort and stimulation in a safe and secure environment. The SOAR® program is offered at River Oaks and Southampton.
DINE IN OUR RESTAURANTS AND ENJOY CHEF-INSPIRED MEALS. FROM FRESH SALADS, FISH, PASTA, COMFORT FOOD TO SEASONAL SPECIALS AND HEALTHY OPTIONS – YOU WILL FIND AN ABUNDANCE OF CHOICES DAILY.
NATURAL GAS GENERATORS – Uninterrupted Power
A unique feature of The Village communities is our Enchanted Rock Natural Gas Generators that provide full, uninterrupted electrical service to the building during a power outage. All building electrical systems including lights, air conditioning, elevators, communications, and the kitchen are served by the generators.
THE VILLAGE LIFE
When you visit our communities, you will see first-hand what makes them so appealing. From locations that allow you to live in the most desirable neighborhoods in the area to services and well-planned social activities – there is much to contribute to your way of living.
Explore The Village of River Oaks here or call 713-952-7600.
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