Thrive & Inspire: At Orion, O’Brien and Patel's Focus Is ‘Families We Transport Every Day’
Mar. 6, 2023
DESCRIBE YOUR HIGHLIGHT of 2022. A continuation of our values, our leadership within the industry and the commitment to quality that our customers have come to expect. We remain on a growth trajectory within Houston and are happy to continue to expand our customer base by providing quality care.
How did you lead through Covid and adapt for success? As an EMS company, any public health emergency places us squarely in the spotlight. While this may seem daunting, being ready and able to handle any medical needs for our community is a pillar of ORION. Our friends and neighbors were hurting, and we made a commitment to be there for them, just as we have for the last 15 years. During these last two years, ORION’s leadership team ensured that our medical personnel were fully trained on the latest guidelines in patient care, and we frequently consulted with the leading medical and government authorities. The core mission of ORION did not change: to provide professional, compassionate medical care to every patient.
How did your career journey lead you to EMS? Throughout my life, I have challenged the status quo of various industries. To me, the most insidious thought for any organization is, “That’s the way we’ve always done it.” In my career, I’ve consistently rejected the concept that an organization has reached its ceiling of potential impact. Having owned several businesses, my primary strategy has been to identify new efficient and customer-friendly ways to function. My decision to enter EMS was no different; I saw an industry that was too crowded (from a competition standpoint) and barely acknowledging the needs of the people it was supposed to be serving. I founded ORION to be the premier EMS company in Houston by returning the focus of our work to where it should always be — the families that we transport every day.
What’s “the end game” for ORION? The “end” is also our “beginning”: our staff and our patients. Every decision I make with our leadership team is focused on providing the best medical care possible in every transport. We are providing the Houston region with safe, reliable care for their loved ones while showing the public, and the EMS industry, what an ambulance service should be.
Describe ORION’s “win-win strategy” in the community. Our strategy centers on people — our staff, our hospital clients, and our patients. The EMS industry is so unique because, by definition, people come to us at difficult moments. ORION has a reputation for not only the quality of care we provide, but in the kindness and empathy shown by each employee. We would not have existed in this industry for as long as we have without being a bright light for the people of Houston when they need us.
What are your favorite aspects of your team? Without question, my favorite aspect is that ORION’s leadership team is entirely “homegrown.” Beginning with Vice President Sumi Patel, every senior leader started their career with ORION at a different level and has earned promotion to their current role. Those shared experiences create exceptionally strong bonds between us, and it ensures that we come to work focused on the same goals each day. Sumi has been standing with me since the beginning of ORION 15 years ago, and her commitment to excellence is, truly, unparalleled.
What makes you excited for 2023? The year 2023 is shaping up to have the same dynamic aspects that impact all EMS companies across the industry. We are excited that our stability in the marketplace, the leadership that guides our company and our continued quality of service will carry us through any challenges that may arise.
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PINK FLOYD'S THE Wall. Sinatra’s In the Wee Small Hours. Beyonce’s Lemonade. Three divergent examples of the album as a cathartic, psychological, conceptual work, meant to be experienced in a single sitting. Houston singer-songwriter Jacob Hilton, 37, who records as Travid Halton, a portmanteau of his mother and father’s names, might balk at being mentioned in such company. (This is a thoroughly unpretentious man, who describes himself as an “archaeologist turned singer-songwriter.”)
Nevertheless, Hilton’s brand-new Obsessions is a low-key though no less powerful contribution to the concept-album genre. Across 10 tracks, Hilton shares his experiences with childhood trauma and obsessive-compulsive disorder.
He’s joined by several H-Town luminaries, including Geoffrey Muller (bassist for The Suffers and Robert Ellis); Will Van Horn (pedal steel player for Khruangbin and Leon Bridges); Matt Serice (trumpet player for Bayou City Funk and Free Radicals); and Ellen Story (violinist for Slow Meadow and The Broken Spokes). For his part, Hilton is heard playing resonator guitar, dobro, steel-string acoustic guitar, banjo, and piano.
Throughout Obsessions, Hilton sings with a quiet urgency and a range of expression perhaps reminiscent of Jakob Dylan or Iron and Wine, but with a voice that is uniquely his own.
Hilton describes the album’s first two tracks as two halves of a whole: “Little Bayou Boy,” a bucolic homage to childhood, and “Blossom,” about his mother, Tracy Hall, in the throes of a psychotic episode. Hall, who died in 2010, was diagnosed with schizophrenia as a child. In 2016, Hilton went to a screening of a documentary about schizophrenia, and was then inspired to finish “Blossom,” which he began at age 15 to express his conflicting feelings about his mother. “The next day, I sat with my guitar and strummed the first few chords of the song, and the first few lines of lyrics just came out effortlessly.”
Hilton has come to manage the debilitating symptoms of OCD with therapy, sessions with a licensed psychologist, and sticking to a daily routine that includes regular exercise and healthy eating.
While Hilton, who is indeed an archaeologist by day, doesn’t have immediate plans to perform Obsessions live, he can imagine eventually playing it at a house concert, with all of the musicians on the album as special guests. In the meantime, his next four-song EP drops early 2025.
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Leadership in Action: ‘Family, Community and Spiritual Connection’ Drives Success for Henry Richardson
Al Torres
Oct. 3, 2024
How did you get to where you are today? The present moment is a combined history of my family, my time as an athlete, my passion for learning, and my desire to see the world be better. I grew up as a successful springboard and platform diver, however, an injury caused me to seek alternative treatments to heal my body. In that process, I discovered the power of yoga, exercise, meditation, mindset, and nutrition. This holistic approach eventually led me to open a Pilates and cycling studio called DEFINE body & mind. I opened studios around the nation, and after selling most of my business between 2017-2019, I was ready to explore how I could make an even greater impact on the wellbeing of our community. In 2023, I started actively working on a brand new multi-family/apartment concept called, Define Living. The idea focused on offering health and wellness services within a beautiful apartment setting to increase the wellbeing of our residents. Having a strong sense of community is the number one factor in living a happy life, so why not build a community where daily fitness, cooking classes, and social connection are the norm? We opened Define Living in March of 2024, and we couldn’t be happier with how things are being received. We are already looking at building more concepts like this in the Houston area and beyond.
Who do you credit? I credit my family, my community, and my spiritual connection. Houston is a place where opportunities exist. I did my MBA at Rice University and my Master’s in Applied Positive Psychology at UPenn. I am so grateful for the enriching communities of Rice and UPenn where they genuinely want to see their students thrive. These institutions have become my springboard from which I feel I could jump with the knowledge and confidence to launch the concept of Define Living. And, without any doubt, I give credit to my family and friends. I used to get a lot of inquisitive looks when I would talk about launching a fitness brand or a franchise brand. However, I now feel very loved and supported by the people closest to me when I tell them about a new project that I am focusing on. They can sense my passion, and that is contagious.
What lessons have you learned that might enlighten and inspire others?
Here are several:
1) Swim in your own lane.
2) Learn as much as you can about your industry while getting paid by someone else.
3) Starting your own business is risky, time-consuming, and challenging, but your passion will take you far.
4) It’s okay to be skeptical, but avoid becoming cynical.
5) As Mother Theresa stated, “What you spend years building, someone could destroy overnight; build anyway.”
What’s new in your life or work that you’re excited about? I am so happy with how well our first Define Living has been received. I worked hard to build a program that was transforming and accessible. To know that we are attracting a group of people who are diverse in every sense of the word while elevating their wellbeing is incredibly motivating for me each day. This inspires me to bring this concept nationwide and add more health and wellbeing to communities across the globe!
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