The October issue hits this week! Go behind the scenes with Wild Moccasins in fall's hottest rocker-chic looks.
Thrive & Inspire: At Orion, O’Brien and Patel's Focus Is ‘Families We Transport Every Day’
Mar. 6, 2023
ORION EMS Vice President Sumi Patel and President/CEO & Founder Gerard O'Brien
DESCRIBE YOUR HIGHLIGHT of 2022. A continuation of our values, our leadership within the industry and the commitment to quality that our customers have come to expect. We remain on a growth trajectory within Houston and are happy to continue to expand our customer base by providing quality care.
How did you lead through Covid and adapt for success? As an EMS company, any public health emergency places us squarely in the spotlight. While this may seem daunting, being ready and able to handle any medical needs for our community is a pillar of ORION. Our friends and neighbors were hurting, and we made a commitment to be there for them, just as we have for the last 15 years. During these last two years, ORION’s leadership team ensured that our medical personnel were fully trained on the latest guidelines in patient care, and we frequently consulted with the leading medical and government authorities. The core mission of ORION did not change: to provide professional, compassionate medical care to every patient.
How did your career journey lead you to EMS? Throughout my life, I have challenged the status quo of various industries. To me, the most insidious thought for any organization is, “That’s the way we’ve always done it.” In my career, I’ve consistently rejected the concept that an organization has reached its ceiling of potential impact. Having owned several businesses, my primary strategy has been to identify new efficient and customer-friendly ways to function. My decision to enter EMS was no different; I saw an industry that was too crowded (from a competition standpoint) and barely acknowledging the needs of the people it was supposed to be serving. I founded ORION to be the premier EMS company in Houston by returning the focus of our work to where it should always be — the families that we transport every day.
What’s “the end game” for ORION? The “end” is also our “beginning”: our staff and our patients. Every decision I make with our leadership team is focused on providing the best medical care possible in every transport. We are providing the Houston region with safe, reliable care for their loved ones while showing the public, and the EMS industry, what an ambulance service should be.
Describe ORION’s “win-win strategy” in the community. Our strategy centers on people — our staff, our hospital clients, and our patients. The EMS industry is so unique because, by definition, people come to us at difficult moments. ORION has a reputation for not only the quality of care we provide, but in the kindness and empathy shown by each employee. We would not have existed in this industry for as long as we have without being a bright light for the people of Houston when they need us.
What are your favorite aspects of your team? Without question, my favorite aspect is that ORION’s leadership team is entirely “homegrown.” Beginning with Vice President Sumi Patel, every senior leader started their career with ORION at a different level and has earned promotion to their current role. Those shared experiences create exceptionally strong bonds between us, and it ensures that we come to work focused on the same goals each day. Sumi has been standing with me since the beginning of ORION 15 years ago, and her commitment to excellence is, truly, unparalleled.
What makes you excited for 2023? The year 2023 is shaping up to have the same dynamic aspects that impact all EMS companies across the industry. We are excited that our stability in the marketplace, the leadership that guides our company and our continued quality of service will carry us through any challenges that may arise.
From Your Site Articles
Keep Reading
Show less
This Weekend: Explore the Secret Warehouse of One of Houston’s Most Sought-After Restaurant Designers
Carla Gomez
Nov. 7, 2024
You’ve eaten at Nancy’s Hustle, Tiny Champions, Better Luck Tomorrow, Milton’s and Lee’s Den. Now, you can explore the private warehouse of the design firm that created those spaces!
Garnish Design is opening its 5,000-square-foot warehouse collection to the public for one weekend only, Nov. 9-10. Expect to discover everything from and to antiques to ironwork from the collection and curations of the in-demand firm. Plus, own a piece of Houston restaurant history with memorabilia from some of the city’s most beloved eateries, such as Alice Blue, Eau Tour and Local Foods.
While there, take advantage of bevs from Marfa Spirit Co, 8th Wonder Brewery and Cruiser Coffee and bites from Boo’s Burgers while perusing the expansive collection of barware, custom and vintage chairs, light fixtures, vintage cookware globes and maps.
Founded in 2020, Garnish Design is well known in Houston’s hospitality industry for bringing to life the design for beloved concepts. With more than 20 years of experience, Garnish Design owner Brittany Vaughan has always had a passion for creating bespoke spaces at the intersection of traditional craftsmanship and modern design.
Visitors must RSVP to receive the address to the warehouse.
Keep Reading
Show less
Peppered with Meaningful Moments, the Riviera Maya’s Original Resort Delivers Unparalleled ‘Quiet Luxury’
William Jess Laird & Lizzet Ortiz
Nov. 5, 2024
UPON ARRIVAL AT Maroma resort on Mexico’s Riviera Maya, a beautifully dressed attendant, briefcase and tablet in hand, ushers guests to their respective rooms. “Here’s your welcome amenity,” she says, gesturing to ceramic vessels on the coffee table with one hand as she completes the check-in process with the other. “It is tequila.”
Indeed it is. At Maroma, a Belmond hotel owned by LVMH, “luxury” does not mean flashy and extravagant. The entrance is unmarked; guests must drive past verdant jungles and areas where the tree roots rise six feet out of the ground and tangle together like spaghetti to reach the beachfront destination. The high-end touches here are thoughtful, subtle and steeped in convenience, like in-room check-in and check-out — and the well stocked mini bar which is, in fact, a full bar.
The 72-room resort reopened in 2023 after an extensive renovation; authentic Mayan elements and those paying tribute to the Mayan aesthetic — such as curved lines and minimal 90-degree angles — are everywhere. The white arches situated atop the two- and three-story buildings are striking against the bright blue sky, bringing to mind Santorini. Meanwhile, yellow striped umbrellas recall Capri, and a pool seemingly dropped into the middle of a jungle is giving Costa Rica.
Ocean-view suite
Maroma's main pool
Dining al fresco at Casa Mayor
But Maroma is distinctly Mexican. It was actually the first hotel on the now iconic Riviera Maya, which stretches south from Cancun to Playa del Carmen. As such, it occupies the most scenic portion of the bay. Casa Mayor, the resort’s main restaurant, was the first part of the property to open to the public, offering wealthy daytrippers fresh-caught seafood and, eventually, a place to stay overnight. Today, it serves authentic and shareable food on ceramic dishes handmade by local artisans. During the renovation, chef Daniel Camacho explored regional cuisine across Mexico, bringing back all the best flavors and cooking styles to Casa Mayor and also to Woodend, the resort’s Curtis Stone restaurant.
Breakfast is especially delightful, as Maroma’s Tia Olivia handmakes tacos and quesadillas in the restaurant foyer. Guests are invited to further explore the craft of nixtamal, the process of preparing corn for making tortillas; the Nixtamal Journey concludes with an extravagant spread of empanadas, machetes and other antojitos.
One of those luxuriously thoughtful touches is the Maroma “coffee experience.” At a time of your choosing each morning, an artfully carved wooden tray is left outside the door, touting a pitcher of coffee from the state of Hidalgo and all the fixings, each in their own little compartment. Choose your time wisely, though, because you’ll have to snag it before the coatis adorably rifle through your sugar packets.
Another is a personal favorite of this writer: The housekeeping staff is superbly detail-oriented, and will leave hand-painted bookmarks on top of any books you may have brought for beachside reading.
One aspect of Maroma that is conspicuously luxurious, however, is the spa by Guerlain, which “celebrates both Mayan culture and the French maison’s wellness expertise.” Scent and sound rituals, healing massages, hydrotherapy pools — it’s a fully immersive experience that should be given a full day of your itinerary. Exclusive treatments incorporate the honey of local bees, which is purported to heal cataracts and other ailments. Quite buzzy, indeed.
Bambuco, the lobby bar
Local fruit, juices and more at Casa Mayor breakfast
Maroma Spa by Guerlain
Maroma Spa by Guerlain
Maroma from above
From Your Site Articles
- You Can Be at the Swim-Up Bars at These Close-In Resorts in Puerto Vallarta in Three Hours ›
- Thompson Hotel’s Toca Madera Is Latest ‘Vibe Dining’ Destination to Bring the Heat ›
- This Charming Mexican Fishing Village Is Where You Need to Vacation This Summer ›
Related Articles Around the Web
Keep Reading
Show less