Thrive & Inspire: Working with Seniors — ‘America’s Best’ — a Joy for Medicare Expert Justin White
Mar. 6, 2023
Justin White, Founder of Senior Health Services
WHAT IS THE secret to running a successful business? First, you have to have a mission that you care about. I absolutely love helping people understand Medicare! Secondly, I have always succeeded because the agents I work with know that I care for them and truly want them to succeed. I love developing leaders and watching them soar! If I help them get where they want to be, I will never need to worry about me! We all rise together.
What’s unique about your approach or your mission? We are the luckiest people in the world. We get to work every day with America’s best: seniors. They need help navigating Medicare, and we are proud to help them!
I am not sure this is unique, but I am a bit of an idealist. I believe if something is good enough to go after, it is good enough to obsess about and go aggressively. I believe very strongly in what we do, and I am not afraid to let people know!
What’s special about your team? I am very honest with all who choose to work with me. This builds a level of trust. We are very much of like mind, and all our goals are aligned. We work side by side with each other, we have meals together, we know each other’s families, and get to go on trips together. Strong bonds are formed!
Who or what inspires you as you seek to reach greater heights of success? Our clients inspire me. Their experiences and life stories and challenges are incredible! When I enjoy something, I like striving to be the best. When you love what you do and who you do it for, ascending to greater heights tends to happen more naturally; it is almost a byproduct of that love.
What have you learned about your business and your community that might inspire others? Nobody can do anything alone. It is humbling to realize how much I depend on others. This business and life is not all about me. We’ve got to take care of each other.
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Leadership in Action: CEO Theresa Roemer Credits Mother, Mentors and Mindset for Accomplishments
Oct. 8, 2024
How did you get to where you are today? My journey to where I am today is built on a foundation of hard work, dedication, and perseverance. Every step along the way, I faced obstacles, but I approached each one with determination and a “never give up” mindset. Instead of being discouraged by challenges, I used them as opportunities to grow and improve. Consistency was key—I committed to showing up and giving my best effort every day. I also learned not to take “no” as a final answer. Instead, I saw it as a chance to push harder, adapt, and find another way forward. It’s this combination of persistence, resilience, and unwavering focus that has brought me to where I am today.
Who do you credit? I owe a great deal of credit to several important figures in my life. First, my mother, who instilled in me the value of hard work from an early age, played a significant role in shaping my work ethic. My father, an entrepreneur, also had a profound impact, teaching me the importance of dedication and perseverance through his own experiences. Additionally, I’ve been fortunate to have a handful of mentors who, often without me even realizing it at the time, contributed to my understanding of what it means to work hard and stay committed to my goals. Their guidance has been invaluable in shaping the person I am today.
What lessons have you learned that might enlighten and inspire others? One of the most important lessons I’ve learned is to never fall into the mindset of being a victim, regardless of the challenges you face. Life will present difficulties, but it’s crucial to rise above them and take control of your own story. Instead of dwelling on setbacks or making excuses, choose to stand tall and approach every situation with the mindset of a victor. Adopting this attitude allows you to move forward, take responsibility, and achieve success, no matter the obstacles in your path.
What’s new in your life or work that you’re excited about? I’m really excited about continuing to leverage my social media platforms to inspire and motivate people. My Instagram, where I’ve built a community of over 1 million followers, and my YouTube channel, which has earned a plaque for surpassing 100,000 subscribers, are both great outlets for spreading positivity and guidance. Additionally, I’m thrilled about my private online community, The Vault, where I offer live group coaching sessions to like-minded individuals. Through this platform, I’m able to help people achieve their next level of success, whether in their personal lives or in business. It’s incredibly rewarding to be part of their growth and transformation.
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Leadership in Action: Clothiers Murry and Karen Penner Celebrate Family Business’ 50-Year Anny
Al Torres
Oct. 8, 2024
Murry & Karen Penner, Owners, M PENNER
How did you get where you are today? We’ve stayed true to the vision of the store’s founder, Morris Penner, who relentlessly sought out unique product, with exceptional quality being a key element. Morris always used to say, “The fastest way to lose a customer is to bore him” and we agree. A percentage of every season’s budget is allocated to something new and unique. While product is key, it’s not enough. Having an excellent staff and discipline in business practices is also critical.
Whom do you credit? MP: I guess I could say that retail is in my blood. My grandfathers on both sides owned men’s clothing stores and my dad opened M PENNER in 1974, so a great deal of credit goes to them. Dad had incredible vision and created a unique niche in Houston’s menswear landscape in the mid 1970’s by focusing on European fashion brands and styles. He quickly became known as a maverick in the industry, bucking the predominantly “American brand trend” of the time. A great deal of credit also goes to the people who work with us, from the sales team to the tailor shop. I also credit Karen and my son, Jeremy, whose dedication keeps us grounded and focused.
What is it like running a family-owned business? Chaos. But seriously, through ups and downs, for us, it’s the best of the best. We get to set the tone and define the culture of the business. Our employees are our family and we treat our clients like family, too. There is a noticeable warmth that permeates the atmosphere at M PENNER and we love that. When you run a family owned business, the bottom line is clear - the buck stops with us.
What lessons have you learned that might enlighten and inspire others? While running a family business certainly can be chaotic, the truth is that it is also very gratifying. And that’s because we have learned a few important lessons. Have clearly defined roles and be clear about who makes the final decision. Find your niche in the market and stay in your lane. Clarify your goals and refer to them repeatedly to stay on track. Hire great people; trust them and let them shine. Stash the cash - in our 50-year history, there have been great years and there have been tough years. Keep enough money in the bank to help get through the tough years. Pay attention to the details. Don’t sweat the small stuff.
What is your biggest accomplishment? MP: It goes backwards and it goes forwards - being in business for 50 years and carrying on the legacy of my dad’s vision and now working with my son in the store. Being known in the men’s specialty store industry as one of the best stores in the country is extremely gratifying. We can’t wait to celebrate our 50th in December!
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