Thrive & Inspire: At Orion, O’Brien and Patel's Focus Is ‘Families We Transport Every Day’
Mar. 6, 2023
ORION EMS Vice President Sumi Patel and President/CEO & Founder Gerard O'Brien
DESCRIBE YOUR HIGHLIGHT of 2022. A continuation of our values, our leadership within the industry and the commitment to quality that our customers have come to expect. We remain on a growth trajectory within Houston and are happy to continue to expand our customer base by providing quality care.
How did you lead through Covid and adapt for success? As an EMS company, any public health emergency places us squarely in the spotlight. While this may seem daunting, being ready and able to handle any medical needs for our community is a pillar of ORION. Our friends and neighbors were hurting, and we made a commitment to be there for them, just as we have for the last 15 years. During these last two years, ORION’s leadership team ensured that our medical personnel were fully trained on the latest guidelines in patient care, and we frequently consulted with the leading medical and government authorities. The core mission of ORION did not change: to provide professional, compassionate medical care to every patient.
How did your career journey lead you to EMS? Throughout my life, I have challenged the status quo of various industries. To me, the most insidious thought for any organization is, “That’s the way we’ve always done it.” In my career, I’ve consistently rejected the concept that an organization has reached its ceiling of potential impact. Having owned several businesses, my primary strategy has been to identify new efficient and customer-friendly ways to function. My decision to enter EMS was no different; I saw an industry that was too crowded (from a competition standpoint) and barely acknowledging the needs of the people it was supposed to be serving. I founded ORION to be the premier EMS company in Houston by returning the focus of our work to where it should always be — the families that we transport every day.
What’s “the end game” for ORION? The “end” is also our “beginning”: our staff and our patients. Every decision I make with our leadership team is focused on providing the best medical care possible in every transport. We are providing the Houston region with safe, reliable care for their loved ones while showing the public, and the EMS industry, what an ambulance service should be.
Describe ORION’s “win-win strategy” in the community. Our strategy centers on people — our staff, our hospital clients, and our patients. The EMS industry is so unique because, by definition, people come to us at difficult moments. ORION has a reputation for not only the quality of care we provide, but in the kindness and empathy shown by each employee. We would not have existed in this industry for as long as we have without being a bright light for the people of Houston when they need us.
What are your favorite aspects of your team? Without question, my favorite aspect is that ORION’s leadership team is entirely “homegrown.” Beginning with Vice President Sumi Patel, every senior leader started their career with ORION at a different level and has earned promotion to their current role. Those shared experiences create exceptionally strong bonds between us, and it ensures that we come to work focused on the same goals each day. Sumi has been standing with me since the beginning of ORION 15 years ago, and her commitment to excellence is, truly, unparalleled.
What makes you excited for 2023? The year 2023 is shaping up to have the same dynamic aspects that impact all EMS companies across the industry. We are excited that our stability in the marketplace, the leadership that guides our company and our continued quality of service will carry us through any challenges that may arise.
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August Is Over — But Your Chance to Enjoy HRW Is Not! Restaurant Weeks Extended Through Sept. 30
Aug. 29, 2024
Refreshing bites at Bloom & Bee; the famous French onion soup at Artisans (photo by Shane Dante)
THIS SUMMER HAS been uniquely brutal for the hospitality industry, with devastating losses from the derecho and Beryl. But a bright spot for many has been Houston Restaurant Weeks, the annual August event that gives foodies and restaurants alike a jolt of energy.
For just the third time in its 20-plus-year history, HRW has been extended to Sept. 30, giving Houstonians an extra four weeks to taste and toast at many of the city's finest and most fun establishments. The two previous times the event was extended were in 2017 after Hurricane Harvey, and in 2020 during Covid, proving that HRW is committed to helping the industry recover from financial hardships via generating increased traffic.
“We decided to continue HRW this year due to the many requests we had from participating restaurants,” said Katie Stone, President of the Cleverley Stone Foundation, which puts on the event, noting that they are proud to provide "a way for restaurants, staff and others that were impacted by financial distress after this summer to recoup."
HRW will continue through the end of September with a reduced donation amount to the Houston Food Bank. Instead of $3, $5 or $7 donations per lunch or dinner served, a flat $1 per meal will be donated.
"Diners can show how much they stand behind the hospitality industry," said Stone. "It's heartwarming seeing how our city comes together to 'Dine Out & Do Good' every August!”
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Black-and-White Drawings by Houston Luminaries Reinterpreted as Colorful Pillowcases — for a Cause!
Aug. 29, 2024
Two hand-stitched pillowcases based on drawings by Houston artists
TO KICK OFF the fall arts season, Andrew Durham Gallery is hosting a unique cross-cultural collaboration between 22 Houston and Texas artists, and 28 members of the sewing co-op and non-profit, Honduras Threads. Founded in 2001, Honduras Threads seeks to provide women in Honduran rural communities with the means to lift themselves out of poverty and support their families.
The sprawling exhibit, titled Side by Side, is an inspiring example of artists coming together to benefit the lives of people they’ve never met, using the most basic tools at their disposal: pen, ink and paper. Black-and-white drawings by such Houston luminaries as David Aylsworth, Rachel Gardner, Joseph Havel and Sharon Kopriva have been reinterpreted by members of the Honduras Threads collective in color with embroidery and textiles to create a total of 88 one-of-a-kind pillowcases. This exhibition opens Sept. 7, and proceeds from the sales of the drawings and pillowcases will go to the members of the Honduras Threads.
“We are simply doing this because it just seemed like a great thing to do,” says gallery director and participating artist Bob Russell. “The artists are so excited. They have all donated 100% of the sales of their drawings for this cause.”
Honduras Threads was founded in 2001 by Dallas couple M’lou and Bill Bancroft, who served together in Bolivia in the Peace Corps. While on a mission trip to Santa Cruz Arriba, the couple learned that many women in the village worked as live-in domestics for wealthy families in Tegucigalpa, a two-hour bus ride away. For some, poverty and the threat of violence drove them to leave their children behind and attempt the perilous migration to the United States. Honduras Threads provides an opportunity for these women, who learn to embroider at an early age, to earn a living closer to home by designing and sewing pillows, table runners, placemats, and other textiles in a variety of decor styles. Since its inception, the organization has returned $700,000 to the participating women, enabling them to afford food, school supplies, and medications for their children and families.
While the drawings are definitely cool, the pillowcases are even cooler, and there are four for each drawing. The 22 framed drawings will be auctioned off on 32Auctions online Sept. 3-21; the pillowcases will go on sale on the same site on Sept. 7.
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