Leadership in Action: John Kuykendall Traded Newcaster Dream for Success in Luxury Retail
Oct. 8, 2024
John Kuykendall, Showroom Manager, Sub-Zero, Wolf and Cove
How did you get to where you are today? Growing up I had envisioned myself as a news anchor, living in NY and enthusiastically saying into the camera “Good Morning America!”. To this day, I am still a news/political junkie. My mother owned fur salons so specialty retail, luxury retail was in my blood through the family business. Eventually, mom shuttered the stores and I was recruited to a large specialty retailer. Over the next 30 years, I was in commissioned sales on the sales floor, became a department manager, worked my way up to buyer and store manager. Although I never became a newscaster, I did live in NYC for a few years. But Texas is home and with aging grandparents, I felt the pull to come back to my roots. A headhunter approached me. I never envisioned myself in the high-end appliance market, but there are so many similarities. Clients want a memorable experience; whether shopping for diamonds and fur or remodeling their kitchen.
What lessons have you learned that might enlighten and inspire others? The best advice I ever received was “Hire happy people”. There is a wealth of knowledge to be absorbed in any specialty field. Most companies have various trainings and on boarding practices to ensure all that knowledge gets shared. But even the best trainers cannot impart the fundamentals of being happy, in your workplace or personal life.
I believe happiness comes from within and is an active practice. I became a widower in my 40’s and at the time, my son was still in high school. Navigating the devastating effects of cancer from diagnosis to hospice takes a toll. But self-pity, doubt, and negativity could not creep into our lives. There had been so much hardship, it was my responsibility to ensure he saw optimism, and enthusiasm for the life we have now. I could not dwell on the loss but chose to move forward with gratitude. I now try to carry that attitude in everything I do.
The pandemic was a prime example of why hiring happy people matters. With everyone spending significantly more time in their homes, we saw a huge surge of kitchen remodels and demand, while keeping our USA manufacturing moving forward became a challenge. The work and dedication from everyone in this organization, down to my very own team, are what got us through, and we are now stronger than ever. That hard, dedicated work had its origins in happy people coming together, and I am so proud of the efforts made by everyone to keep us moving forward.
What’s new or upcoming for Sub-Zero, Wolf, and Cove? In recent years, our engineering teams have put significant innovation into the aesthetics of our appliances. From a complete revamp on the features of Sub-Zero Classic Series Refrigeration last year, to the introduction of Wolf’s Accent Door Collection this year, featuring white and black ranges to accompany an assortment of knob and bezel options that help personalize your cooking appliances to your design style. Both lines look incredible, and we are thrilled to see where this will lead us in the future. We have all of these new appliances on display, so we welcome folks to make an appointment and see them in person.
What do you like most about what you do? I strongly value working for a company whose values align with their product. Sub-Zero, Wolf, and Cove appliances are built to last 20+ years of daily use and the performance is incredible. Whether a customer is looking for our iconic red knobs, or the equipment to make their culinary dreams a reality, we help find the best configurations for their space and are confident in the appliances we put in their home.
What drives you? My mom instilled a great work ethic in my siblings and me. Working alongside my team to surpass expectations keeps me motivated. The Sub-Zero, Wolf, and Cove showroom has a hard-earned reputation in the market for elevated experiences from client demonstration dinners to happy hour for our dealer partners, and events for the designer community.
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Fall Philanthropy Report: Easter Seals of Greater Houston ‘Impacts Where People Need Us the Most’
Oct. 8, 2024
What year was your organization launched? Founded in Houston in 1947, as the Cerebral Palsy Treatment Center, the organization provided services to individuals with disabilities living in Houston and Harris County. In 1989, the organization changed its name and greatly expanded its services to meet the needs of its clientele. Today as Easter Seals Greater Houston, the organization provides multiple outstanding service programs to children, adults, veterans, and service members with all types of disabilities and their families in Harris and sixteen surrounding counties.
What is your mission? Easter Seals Greater Houston is the only organization in the greater Houston area providing comprehensive services to individuals with all types of disabilities, veterans and their families. We impact where people need us the most – school, work, home, and in the community. Enhancing education, advancing health, expanding employment, and elevating the community.
Why did you launch the organization? Easter Seals was originally launched as the school district location for children with disabilities before the ADA was passed in the 70’s. Once ADA legislation was passed, the agency evolved into life changing services and programs serving babies, children and adults with all types of disabilities and their families, regardless of their ability to pay.
What are you most proud of? Easter Seals’ services focus on improving the physical, educational, cognitive, mental and financial health of our clients so they can live as fully participating members of our community. Even though we are very efficient, with over $.91 of every dollar used for direct client assistance, we have still been able to consistently expand services to fill gaps in services for an underserved population.
How have you impacted the community? Each year, we serve close to 15,000 families in Harris and surrounding counties, most living below poverty simply due to medical bills and caregiving issues; our programs not only address our direct client’s need for therapy, school, camps and more; but those of the family through respite, financial education, mental health services and emergency assistance.
Tell us about your big event. Easter Seals is excited to announce our 14th annual “Walk With Me Houston” Family fun walk on April 12, 2025, at the Houston Zoo presented by Prosperity Bank and attended by over 4,000 donors, sponsors, volunteers and clients. Following the walk, is an after-party with children’s activities, music, food, drinks and more. WalkWithMeHouston.org
How many employees and volunteers work with your organization? 250 and more than 200.
How much have you raised since you launched? In the past 20 years, Easter Seals has grown an average of 7% a year-in spite of economic downturns, government funding cuts and the fact that less than 3% of all charitable giving goes to organizations serving people with disabilities. That growth came through a combination of community support-from government funding, the United Way, individual donors, foundations and corporations so that our babies, children and adults receive the services they desperately need without worrying about the cost or their lack of insurance.
What are your major challenges? In spite of medical advancements and the power of technology to improve the lives of veterans and people with disabilities, the need for our services continues to grow-and with that the challenge of raising the funds necessary to support those expanded services grows.
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Leadership in Action: CEO Theresa Roemer Credits Mother, Mentors and Mindset for Accomplishments
Oct. 8, 2024
How did you get to where you are today? My journey to where I am today is built on a foundation of hard work, dedication, and perseverance. Every step along the way, I faced obstacles, but I approached each one with determination and a “never give up” mindset. Instead of being discouraged by challenges, I used them as opportunities to grow and improve. Consistency was key—I committed to showing up and giving my best effort every day. I also learned not to take “no” as a final answer. Instead, I saw it as a chance to push harder, adapt, and find another way forward. It’s this combination of persistence, resilience, and unwavering focus that has brought me to where I am today.
Who do you credit? I owe a great deal of credit to several important figures in my life. First, my mother, who instilled in me the value of hard work from an early age, played a significant role in shaping my work ethic. My father, an entrepreneur, also had a profound impact, teaching me the importance of dedication and perseverance through his own experiences. Additionally, I’ve been fortunate to have a handful of mentors who, often without me even realizing it at the time, contributed to my understanding of what it means to work hard and stay committed to my goals. Their guidance has been invaluable in shaping the person I am today.
What lessons have you learned that might enlighten and inspire others? One of the most important lessons I’ve learned is to never fall into the mindset of being a victim, regardless of the challenges you face. Life will present difficulties, but it’s crucial to rise above them and take control of your own story. Instead of dwelling on setbacks or making excuses, choose to stand tall and approach every situation with the mindset of a victor. Adopting this attitude allows you to move forward, take responsibility, and achieve success, no matter the obstacles in your path.
What’s new in your life or work that you’re excited about? I’m really excited about continuing to leverage my social media platforms to inspire and motivate people. My Instagram, where I’ve built a community of over 1 million followers, and my YouTube channel, which has earned a plaque for surpassing 100,000 subscribers, are both great outlets for spreading positivity and guidance. Additionally, I’m thrilled about my private online community, The Vault, where I offer live group coaching sessions to like-minded individuals. Through this platform, I’m able to help people achieve their next level of success, whether in their personal lives or in business. It’s incredibly rewarding to be part of their growth and transformation.
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